Frequently Asked Questions
What is Photo & Video Privacy Sanitization?
When you take photos or videos, your iPhone automatically embeds invisible metadata (EXIF data) containing your precise GPS location coordinates, camera model, focal length, ISO, and timestamps. PrivaLens strips these sensitive identifiers locally so you can share media on messaging apps or social networks without leaking your home or workplace location.
Does PrivaLens reduce the quality or resolution of my photos?
No. PrivaLens performs lossless metadata stripping. The visual image pixel data remains 100% untouched and uncompressed at original resolution. Only the hidden text tags (EXIF, TIFF, and GPS dictionaries) are removed.
Are my photos, videos, or sensor data uploaded to cloud servers?
Never. PrivaLens is built with an on-device architecture. All operations (metadata wiping, sensor sampling, encryption, and deduplication) run 100% locally on your iPhone. We do not host external data servers.
What tests are included in the Hardware Diagnostics Lab?
The Diagnostics Lab provides interactive, direct tests for:
- Screen Pixel Test: Full-screen high-contrast RGB patterns to detect dead or stuck pixels.
- Touch Screen Test: Multi-point grid matrix to verify touch responsiveness and identify dead zones.
- Dual Speaker Sweep: High & low frequency sine wave channel sweeps to test stereo speaker health.
- Microphone Decibel Meter: Real-time input audio frequency sampling and waveform inspection.
- Haptic & Torch Test: Taptic Engine vibration rhythms and camera torch testing.
How does the Biometric Private Media Vault protect my files?
Files added to your Private Vault are stored inside a protected local application sandbox. Access requires Face ID, Touch ID, or your custom PIN passcode. Biometric verification is processed by Apple's secure hardware enclave.
How do I restore my PrivaLens subscription on a new device?
Open PrivaLens, navigate to Preferences (or tap the VIP banner), and tap "Restore Purchase". Ensure you are signed in with the same Apple ID used for the original purchase.
How can I cancel or manage my subscription?
Subscriptions are managed directly by Apple. You can manage or cancel your subscription at any time:
- Open the Settings app on your iPhone.
- Tap your Name / Apple ID banner at the top.
- Tap Subscriptions.
- Select PrivaLens and tap Cancel Subscription.